Privacy Policy


We would like to take this opportunity to thank you for visiting the NextEra Energy Canada, LP ("NextEra Energy") family of websites (the "NextEra Energy Sites").

The family of NextEra Energy Sites is comprised of this website and other websites of NextEra Energy and its subsidiaries where this Privacy Policy is found. NextEra Energy and its subsidiaries are collectively hereafter referred to herein as "NextEra Energy," "we," "us" or "our."

By using any of the NextEra Energy Sites, you represent that you agree with our Privacy Policy and our Terms of Use. If you do not agree with any one of or both of the aforementioned, please do not use any of the NextEra Energy Sites.


We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. We use secure socket layer technology to help keep the personal information you provide on this site secure.

Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.


If you choose to supply us with your personal information, we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as may be described in this Privacy Policy. In connection with our efforts to better serve you, we may also share your personal information with our subsidiaries and affiliates.

Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
We also collect certain other information when you visit any one of the NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through "cookie" technology as explained below. This other information includes:

  • click-stream data
  • HTTP protocol elements
  • search terms
  • HTTP cookies

This data will be used for the following purposes:

  • completion and support of the current activity
  • website and system administration
  • research and development

To assist customers with technical problems, we may also collect local Web configuration information, including:

  • browser type
  • operating system
  • browser settings

In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you're running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

You can withdraw, at any time, your consent for our use of your personal information that is not required for a transaction, subject to legal restrictions and upon reasonable notice to us.  See the section of this Privacy Policy entitled "Opt Out".

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements.  We have retention standards that meet these parameters.  We securely destroy your information when it is no longer needed.


We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you've visited any of our sites before, or if you're a new visitor.

Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us, please visit the "help" portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help direct you on how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.

We may also use various other types of cookies on our website to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.

Certain online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the website, however, may still be accessed.


We do not knowingly reveal any personal information that is provided by our customers through the NextEra Energy Sites to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All information provided by customers using our online forms is kept strictly confidential and secure to prevent unauthorized use of personal information.

In order to facilitate our provision of services to you, we may transfer your personal information outside of Canada for storage or processing.  In this case, your personal information would be subject to the laws of the country where it is stored or processed.  Such country may have laws that require that your personal information be disclosed to government agencies under different circumstances than would Canada.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.

In addition to the foregoing, NextEra Energy participates in the U.S. Department of Energy's Cybersecurity Risk Information Sharing Program (“CRISP”). In that respect, the following advisories apply:

Canada Residents - General

There should be no expectation of privacy with regard to electronic communications or any information accessed or stored on the computer systems of NextEra Energy Canadian Operating Services, Inc. (“NECOS”), regardless of whether such systems are accessed inside or outside working hours. NECOS may monitor, intercept, record, and search any communications or data transiting or stored on this information system, including URL address, IP address, http headers and port numbers (“Data”) for the purposes of protecting the security of critical infrastructure and key resources and ensuring information security in support of the U.S. Dep’t of Energy Cybersecurity Risk Information Sharing Program (“CRISP”) or successor program. The Data will be processed in the U.S. pursuant to CRISP and may be shared with law enforcement authorities (in Canada or the U.S.) in accordance with applicable law. By proceeding, you agree that you are voluntarily consenting to the sharing of the Data by NECOS with the U.S. Government and its authorized representatives for the above purposes. If you have any questions about NECOS' privacy policies, please contact Ethics&

Canada Residents - Quebec

Il ne devrait y avoir aucune expectative de vie privée en ce qui concerne les communications électroniques ou les informations accédées ou stockées sur les systèmes informatiques de NextEra Énergie Services d’opération canadienne Inc. (« NESOC ») indépendamment du fait que l’accès à ces systèmes ait lieu à l’intérieur ou à l’extérieur des heures de travail. NESOC peut surveiller, intercepter, enregistrer et rechercher toutes communications ou données en transit ou stockées dans ce système d'information, y compris l'adresse URL, adresse IP, en-têtes HTTP et les numéros de port (« Données ») afin de protéger la sécurité des infrastructures critiques et ressources clés et d'assurer la sécurité de l'information en appui au programme du département américain de l’énergie « Cybersecurity Risk Information Sharing Program » (« CRISP ») ou tout programme à lui succéder. Les Données seront traitées aux États-Unis en vertu du CRISP et peuvent être partagées avec les autorités responsables de l’application de la loi (au Canada ou aux États-Unis), conformément au droit applicable. En poursuivant, vous reconnaissez que vous consentez volontairement au partage des Données par NESOC avec le gouvernement américain et ses représentants autorisés aux fins ci dessus. Si vous avez des questions sur les politiques de confidentialité de NESOC, contactez Ethics&


On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.


Where applicable, you may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.

If you need to correct or update your personal information provided to us, please contact us via telephone at 905 335 4904.


We may send out periodic e-mails informing customers of offers related to a service they requested.
While visitors of our sites cannot send any of our posted advertisements via e-mail, visitors can request that we send ads on their behalf. Before we can satisfy any requests, visitors must provide their name and the third party's e-mail address. This information is used to send the specified advertisement.


Customers who do not wish to receive NextEra Energy promotional e-mails on new products and services may click here to notify us.


The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.


We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via e-mail or through any telephone call initiated by NextEra Energy:

  • your account user ID
  • your account password
  • your social security number
  • your credit card and/or bank information

Likewise, we will never send you an unsolicited e-mail containing a link to the log in page for our website.
If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called "phishing." Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a "phishing" attempt. In either case, you should bring the e-mail to the attention of our security department by forwarding the e-mail to:

If we send you an e-mail requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.


This Privacy Policy is effective August 18, 2011.
We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the Privacy Policy, we may include a notice on our website. Alternatively, we may send a notice to the e-mail address you provide to us; however, if you do not provide us with an e-mail address, we will not be able to provide you with such notice.

We also recommend that you check back with this web page periodically so that you may be kept informed regarding any changes to the Privacy Policy. You should also visit our Terms of Use in addition to this Privacy Policy each time you visit any one of the NextEra Energy Sites.  Your continued use of the NextEra Energy Sites after such notification will constitute your consent to any changes in NextEra Energy's personal information management practices.


The NextEra Energy Sites may contain links to third party websites that are not subject to the Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.


You may have privacy rights under applicable provincial law in addition to those outlined in this Privacy Policy.


If you choose to e-mail us through the "Contact Us" link on this site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via mail they can be mailed to:
Attn: Customer Care
390 Bay Street, Suite 1720
Toronto, Ontario M5H 2Y2
Inquiries relating to our privacy practices may be directed to:
390 Bay Street, Suite 1720
Toronto, Ontario M5H 2Y2